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Returns
“We are here to service you. If in any case, you find a difficulty call us in Toll-free number or write a mail on the contact page” - Gray Blac Team.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition.
- Items damaged or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
If reverse pickup is not available in your region, our customer service team will guide you on how to return the goods. The item can either be handed over at a nearby store or couriered to:
Gray/Blac
88/4, Century Plaza,
R.S. Puram,
Coimbatore – 641002,
India
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within three working days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card company, as it may take time before the refund is officially posted.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at: gbcare@grayblac.com
Sale Items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To exchange an item for the same product, email us at gbcare@grayblac.com and send your item to:
Gray/Blac
88/4, Century Plaza,
R.S. Puram,
Coimbatore – 641002,
India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first, the refund will be sent to the gift giver.
Shipping
To return your product, mail your item to:
Gray/Blac
88/4, Century Plaza,
R.S. Puram,
Coimbatore – 641002,
India
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
In certain approved cases, packing and courier charges may be refunded via loyalty points or PayTM, subject to approval from our executive team.
Depending on your location, the time taken for exchanged products to reach you may vary.
If you are returning an item worth more than Rs. 5000, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
“We are here to service you. If in any case, you find a difficulty call us in Toll-free number or write a mail on the contact page” - Gray Blac Team.